Delete your Ajo account and data

This page is the account-deletion request resource for the Ajo mobile app, operated by S2 TIKSHUV LTD.

Request deletion

Send the request from the email address associated with your Ajo account when possible. Include your Ajo login and company name so that we can locate the correct account.

Email an account-deletion request

If the button does not open an email app, send the request to info@ajo.im with the subject “Ajo account deletion request”.

Never send your password. We may ask for limited additional information to verify that the account belongs to you.

What happens next

After verifying the request, we will delete the Ajo account and primary user data associated with it from our active systems. Account deactivation is not used as a substitute for deletion.

Signed-in users can also start this process from Settings → Delete account in the Ajo app.

Retention after a request

Encrypted rolling backups may contain the deleted account data until they expire, no more than 30 days after deletion from the active systems.

Ajo also keeps operational server logs for up to one year for security, reliability, and diagnostics. These logs may include an IP address, device identifier, requested page or action, search or location fields, timestamp, response status, and latency. They are not keyed to or mapped to an Ajo account, so they cannot be selected by account and are not removed as part of an account-deletion request. We do not describe these records as anonymous data.

If we must retain another limited record for security, fraud prevention, legal, or regulatory reasons, we will explain what is retained and why.

For more information, read the Ajo privacy policy .